PRE-OPENING MANAGEMENT

RHMC’s corporate team has been involved in over 20 new hotel openings and property transitions over the last 15 years. We work closely with the property team to ensure a highly successful opening. RHMC’s pre-opening management services include: Recruit, on-board, orient and train General Manager and Director of Sales, Brand Immersion training, Initial planning and development of the operational plan and staffing structure for the Hotel, Developing the food and beverage and event / catering strategy for the project, etc

GENERAL OPERATIONS

Our management approach and delivery includes: Business strategy, operating and capital budgets, and marketing plans, Supervision of profit and loss statements focusing on maximizing top line, operating efficiency and margin improvement, Corporate oversight and bench strength in sales and marketing, revenue management, e-Commerce, accounting, IT support, HR, food and beverage, facilities management and purchasing, Technology solutions to maximize operational and technical efficiencies.

HUMAN RESOURCES

RHMC’s corporate Human Resources (HR) department strategically positions human capital as the hotel’s most sustainable competitive advantage and oversees a number of key functional areas. Our centralized management of certain HR functions yields cost savings to the hotel and improved risk control. Our Human Resource Services include:

Organizational Design
Administration – Policies, Procedures and Compliance
Recruiting, Cultural Immersion and On-boarding
Payroll and Benefits Administration.

FINANCIAL MANAGEMENT

Our customized accounting platform, specifically designed for the hospitality industry, has many important companion features. Our accounting responsibilities and services include

A web-based product for hotel/end user access to financials and data access
An integrated reporting/business intelligence system
An integrated Automated Clearing House solution for reduced accounts payables transactional charge, etc.

SALES & MARKETING

RHMC provides superior sales and marketing support through a powerful combination of customer segment marketing, direct sales deployment, revenue management strategies, and digital marketing to optimize market share for its managed hotels. We benefit from the national reach of our hotel portfolio by being able to utilize “best practices” from one market to another. We have implemented a total company Business Development program to leverage client relationships and revenue lead generation for all our managed properties.

REVENUE MANAGEMENT

Our best in class Centralized Revenue Management Services approach and delivery includes:

Manage CRS Inventory Functions Ensure CRS is set up and maintained optimally. Ensure all available rooms and rates are supplied to appropriate channels including GDS, Internet, CRO, and Brand Channels. Provide Special Events sales strategies, rate and inventory options and implementation.
Recommend input daily and weekly on hotel room inventory availability, room authorizations and room rates.

CONSULTING

At RHMC, we are delighted to share our vast experience with the dynamic entrepreneurs, who look for a genuine consulting company. We offer our clients in-depth industry knowledge and educate them in all areas of hotel/resort management. With more than 3 decades of experience and renowned for our services in the hospitality industry, RHMC has consistently had successful interactions with investors, and acquisition teams, for best possible outcome for our Hotel owners. We have got your back on all aspects of hotel management. From the basic assistance in operations, food and beverage management or financial management, we have the best team who will plan and implement the transition, overlook a property running successfully without any hassles, to maximize the true value of return on investment. We are committed to offer you solutions to aid the efficiency and profitability.

FEASIBILITY STUDY AND MARKET RESARCH

This is the first step towards making your dream a reality. This is study of location of the project proposed and do our market research to present the feasibility report, suggesting the type, theme and concept of hotel that will be appropriate. We will also provide you with suggestions, the project estimate cost and its feasibility. This will be followed up with architectural plans and executing on approvals.

PROJECT PLANNING

This actually includes full assessment, after the initial discussions with the client and then analyzed on the facilities required, considering the operations infrastructure and environmental impact. A comprehensive brief for each specialist involved like, air-conditioners, plumbing, electrical, IT in the project, along with ongoing liaison with a responsible personnel from the client end at every stage. A rough estimate is prepared to help promoter or the entrepreneur to plan their budget.

DOCUMENTATION AND EVALUATION OF TENDERS

We support the promoters to check on the best price available with the best quality available in the market. This includes the preparation of specifications and time charts for the project, pre-qualification of contractors, co-ordination of legal / commercial aspects, liaisoning with vendors on tenders, evaluating submissions, Interviewing & recommendations.

CONTROLLING AND IMPLEMENTING

This covers contractors briefing, control of finalized drawings, site management, vendors factory inspection, cost variation check and control, action meetings, testing the products, commissioning, handing over and then following up with quality control and operational checking.

TECHNICAL SERVICES FOR PREOPENING

Here we will help in setting-up of departments, on the basis of systems and operational procedures formed by us along with the client. List of operational supplies and material will be provided and we can assist in sourcing as well. We will assist in manpower planning & recruitment by appointing the HR team. Before opening of the Hotel, trial runs are done of all the major customer care areas like, Housekeeping, Food, Service and the front desk.